These Terms and Conditions govern the use of account booking services provided by Western Car Company

Ltd, trading as Western Cars, a company incorporated under company No. 04136380 at 60 Osmaston Road,
Derby, DE1 2HZ
Western Cars is part of the DG Group, operated by D.G. Private Hire Limited (Company No. 01114927).

1. SUMMARY OF TERMS

Contracting Parties — Western Car Company Ltd and the Account Holder
Services Provided — Private-hire vehicle journeys and associated booking services
Term of Agreement — 12 months, renewing automatically unless terminated
Journey Booking Methods — Telephone / Email / App / Web / System Integration
Account Access — Account Number and secure PIN or password required
Reference Fields — Optional: Examples: Cost centre, project code and PO number
Payment Terms — 30 days from invoice date
Payment Methods — BACS or Direct Debit
Pricing — See separate Pricing Schedule A (as agreed)

2. DEFINITIONS AND INTERPRETATION

2.1 In these Terms, the following definitions apply:

Account: A client account created with Western Cars, accessed via an assigned Account Number and
secure PIN or password for booking and monthly invoicing.
Administration Fee: Any agreed fee covering invoicing, account prioritisation, technical integration,
reporting, or other enhanced services.
Ancillary Fees: Additional costs related to a journey (e.g. tolls, parking, congestion zone charges).
Booking: A confirmed reservation for a journey made via approved methods using valid account
credentials.
Booking Fee: A charge applied per booking via online or offline channels, as outlined in Schedule A or
otherwise notified.
Business Day: Any day excluding Saturday, Sunday, or public holidays in England.
Cancellation Fee: A fee incurred for cancelling a booking after dispatch, reflecting time and distance
travelled.
Charges: Total payable amounts including fares, account fees, waiting time, and any other applicable
costs.
Confidential Information: Commercial, operational, or financial information disclosed during the
agreement.
Destination Point: The intended drop-off location for a journey.
Journey: Transport of passenger(s) from Pick-Up Point to Destination Point by a licensed vehicle.
Journey Fare: The cost of a journey as determined by Western Cars pricing system.
Journey Booking Method: Telephone, email, web portal, app, or other method approved by Western
Cars.
Licensing Authorities: The local authorities under which Western Cars holds Private Hire Operator
Licences.
Passenger: Person(s) being transported under a confirmed booking.
Password / PIN: Secure credential used to authorise account bookings.
Pick-Up Point: The location from which the journey commences.
Reference Code(s): Optional fields for internal tracking (e.g. cost centre, PO number).
Services: Private-hire vehicle booking and related services provided to account clients.
Vehicle: A licensed private hire vehicle operating under Western Cars operator licence(s).
Waiting Time Fee: A charge applied when a passenger does not board within the applicable free
waiting time period. The standard free waiting time is 10 minutes for non-airport bookings and 30–45
minutes for airport collections (depending on location, as detailed in Schedule A). If the passenger
boards after this free period, waiting time charges will apply from the requested pick-up time or the
driver’s arrival time, whichever is later.

3. ACCOUNT USE AND BOOKING

3.1 All bookings must be made using the assigned Account Number or Code and secure PIN/password.
3.2 The account holder is responsible for safeguarding account credentials and managing authorised users.
3.3 Bookings may be made via phone, email, the Western Cars app, or the online system.
3.4 Optional reference fields such as cost centre or PO number may be added to the account settings.
3.5 All bookings are subject to vehicle availability at the time of request.
3.6 Western Cars may fulfil bookings using vehicles operated by other DG Group companies, each of which
holds the required Private Hire Operator Licence and insurance coverage.

4. PRICING, FEES AND PAYMENT

4.1 Pricing is detailed in Schedule A or otherwise agreed in writing.
4.2 Booking Fees may apply to all online and offline bookings as set out in Schedule A.
4.3 An Administration Fee applies to all accounts, as specified in Schedule A.
4.4 Invoices are issued monthly and must be paid within 30 days of the invoice date.
4.5 Payments may be made via BACS or Direct Debit.
4.6 Additional charges may apply, including but not limited to:
(a) Waiting Time Fees
(b) Parking or toll costs
(c) Out-of-area pick-ups
4.7 All prices are exclusive of VAT unless otherwise stated.

5. TERM AND TERMINATION

5.1 This agreement lasts for 12 months and renews automatically unless cancelled by either party with 30 days’
written notice.
5.2 Either party may terminate this agreement with immediate effect in the event of a material breach by the other
party, including (but not limited to) repeated non-payment of invoices, fraudulent use of account credentials, or
abuse of booking privileges.

6. LIABILITY AND COMPLIANCE

6.1 Western Cars will provide services with reasonable care and skill, and in accordance with the regulations of the

Licensing Authorities under which it operates.
6.2 Western Cars operates under one or more Private Hire Operator Licences issued by local authorities in the
areas where it provides services, in compliance with the Local Government (Miscellaneous Provisions) Act 1976
and other applicable legislation.
6.3 Western Cars is not liable for delays, missed connections, or consequential losses arising from traffic,
weather, mechanical failure, or other events beyond its reasonable control.
6.4 Western Cars liability for any loss, damage, or delay arising from the provision of the Services shall be limited
to the cost of the specific journey giving rise to the claim.
6.5 Nothing in these Terms limits or excludes liability for death or personal injury resulting from negligence, or for
fraud.
6.6 Clients must not allow unauthorised users to access their account.
6.7 Western Cars may use approved, licensed subcontractors for service delivery.

7. CONFIDENTIALITY

7.1 Both parties agree to keep all Confidential Information confidential and not disclose it to third parties without
consent, except where required by law or regulation.

8. GENERAL

8.1 These Terms are governed by the laws of England and Wales.
8.2 Disputes will be subject to the exclusive jurisdiction of the English courts.
8.3 Western Cars may amend these Terms with 30 days’ written notice. The latest version will be available on
our website and communicated to account holders.
8.4 Service availability and response times may vary based on booking volumes, time of day, and vehicle
demand. Account holders with agreed Service Level Arrangements (SLAs) will be prioritised accordingly.

9. LOST PROPERTY

9.1 Passengers are responsible for their personal belongings and should ensure they have all items with them
when leaving the vehicle.
9.2 If any item is left behind, the passenger should contact our customer service team as soon as possible.
9.3 While we will make reasonable efforts to locate and return lost property, Western Cars accepts no liability for
any items lost or left in a vehicle.
9.4 A return fee may apply if a driver is requested to deliver lost property back to a passenger, as set out in
Schedule A.

10. DATA PROTECTION

10.1 Western Cars processes personal data in accordance with the UK General Data Protection Regulation (UK
GDPR) and the Data Protection Act 2018.
10.2 Account information may be shared within the DG Group for administrative and operational purposes only.
10.3 Full details of how personal data is handled are set out in our Privacy Policy, available on our website.

Issued by:
Western Car Company Ltd
Part of DG Group (D.G. Private Hire Limited, Company No. 01114927)